PREVENTIVE MAINTENACE & REACTIVE MAINTENANCE

Retail maintenance for Sports Direct stores across Europe

Servicing 140 Sports Direct stores
Sports Direct.com belongs to Frasers Group plc, a retail group from the United Kingdom. The UK’s largest sports retailer by revenue is present, in addition to its home market, in 19 countries in continental Europe.
GALLERY
EXPECTATIONS

CUSTOMER EXPECTATIONS

Providing store maintenance services Sports Direct stores since 2016

CAPS provide store maintenance to 140 Sports Direct stores across Europe: in Poland, France, Belgium, Netherlands, Luxemburg, Spain, Portugal, Czechia, Slovakia, Slovenia, Hungary, and Cyprus. The typical stores, whether one level or two-story, are about 1300 – 2500 sqm big.
Expectation 1

FULL STORE MAINTENANCE PACKAGE

Sports Direct requires a consistent, high level of maintenance services for their sporting goods store network in Central Europe. The service includes preventive and reactive maintenance as well as emergency services. And, it had to be a 24/7 service that was very cost effective.

Expectation 2

COST OPTIMISATION

The client wants to be sure that all the stores are kept in a proper technical condition to avoid unnecessary and costly downtimes. They also wish to ensure quality customer experiences. The store standards are to be controlled across the region in a consistent way.

COOPERATION WITH SPORTS DIRECT IN NUMBERS

2016
Since then we have been co-operating with Sports Direct
140
the number of stores we provide retail maintenance to
12
The number of the countries across Europe we service Sports Direct stores
1300-2500 sqm
The average store area of the Sports Direct store

CASE STUDY

Preventive store mainteanance + reactive store maintenance across Europe

Store maintenace services for stores chains in Europe

We are providing technical support and services to Sports Direct stores across continental Europe since 2016.
How do we manage to meet the needs of such a big, dynamically growing retailer?

It’s thanks to our business model built on our own key resources and philosophy based on:

  • Our local teams operate across Europe
  • 24/7 customer service
  • Our strong international experience
  • Working according to lean management rules

Complete store maintenance care

CAPS Group have been providing preventive and reactive store maintenance as well as emergency visits 24/7 to the of all 140 sports stores located across Sports Direct’s operations in continental Europe. We ensure efficient communication within the client’s store network in many local languages.

We do maintenance so you can do your business

CAPS teams get busy with emergency cases even within hours of them being reported. We provide store maintenance services via local technical teams. And thus saving our customer time and money. Our customer service team deal with all the necessary paperwork including post-visit reports and photographic documentation.
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