Open for business since December 2015, the new H-D dealership had its grand opening on January 28, gathering hundreds of guests and Harley fans. Among the guests were CAPS’ Lee Chatburn (Senior Project Manager) and Yuji Kanemaru (Japan Customer Support). The dealership is conveniently placed just 1 minute walk from the Chai Wan Terminal Station in Hong Kong.
The spacious, 2-storey layout of the dealership is designed to provide Harley Davidson exceptional customer experiences each and every day. The ground level will be mainly service reception and a sales showroom for displaying bikes. And the first floor houses the Parts and Accessories department, General Merchandise, a club café and the service workshops. Bikes are booked in at ground level then taken up an internal elevator to the first floor to have the servicing carried out.
As an authorised Harley Davidson global supplier, CAPS Group did the design of the workshop space and delivered all the showroom fixtures and most of the workshop equipment.
“The CAPS Group is proud of Harley-Davidson Hong Kong and was delighted to have the chance to demonstrate the know-how that our team can provide to customers. It was an honour to represent CAPS at such a prestigious event” says Lee Chatburn, CAPS Group Senior Project Manager.